Privacy Policy

Who we are

The London ophthalmology centre (LondonOC) is run by experienced Consultant eye surgeons who hold lead clinical positions in major UK teaching hospitals. We offer the latest techniques in eye care, including diagnostics and treatments.

What personal data we collect and why we collect it

We collect your personal data such as your name, email address, message communicated to us, phone number and other technical data such as cookies which we store, analyse and maintain in a secured environment which can be deleted upon request.

Following are the plugins that we use, which collects your personal data.

Akismet

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter's IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Caldera Forms: Data Collection

Caldera Forms stores a record of all form submissions. Your data may be deleted by the site administrator. You may request a report of saved data related to your email address.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

Forms related cookies : When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

You can read more about our cookie policy from this link. Cookie Policy

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use analytical tools such as Google Analytics and Hotjar. You can read more about their privacy policies at the following links.

Google Analytics - Privacy Policy

Hotjar - Privacy Policy

Who we share your data with

We do not share any of your distinct private data such as name, email, phone number and medical conditions, that you mentioned in the contact forms and newsletter forms in the website. Some data collected by Google Analytics and Hotjar are used according to the privacy policies of the respective companies.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. The data that you enter in the contact forms are retained and stored in a secure server indefinitely unless you ask us to delete them.

What rights you have over your data

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

We store the data that we collected from the contact forms and newsletter subscription forms in a secured server which is located in the United Kingdom.

Contact information

Please feel free to contact us if you have any clarifications on the below mentioned details.

Address: 18-22 Queen Anne Street, London, W1G 8HU, United Kingdom

Phone: 020 7000 3193 / 0800 7569993

Email: reception@londonoc.co.uk

How we protect your data

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information, the information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. The server in which we store personally identifiable information is kept in a secure environment.